Privacy policy

The Privacy Policy describes how softears.cc collects, uses, and discloses your personal data when you visit or make a purchase on the site.

Collection of Personal Data

When you visit the site, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. Additionally, we may collect further information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information listed below) as "Personal Data".

Device Information

Examples of collected personal data: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the site.
Purpose of collection: to properly load the site for you and to perform site usage analytics to optimize our services.
Source of collection: collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: shared with our processor Shopify.

Order Information

Examples of collected personal data: name, billing address, shipping address, email address, and phone number.
Purpose of collection: to provide you with products or services, process payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and—according to the preferences you’ve shared with us—provide information or advertising about our products or services.
Source of collection: collected from you.
Disclosure for business purposes: shared with our processor Shopify.

Customer Support Information

Examples of collected personal data: name, email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for business purposes: shared with a third-party customer service agency.

Minors

We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the address below to request deletion.

Sharing Personal Data

We share your personal data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can learn more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.
• We may share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal data to provide targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the site. You can learn more about how Google uses your personal data here: https://policies.google.com/privacy?hl=en. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your site usage, purchases, and interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared directly with our advertising partners, and in some cases through the use of cookies or similar technologies (which you may consent to, depending on your location).

For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

• FACEBOOK
• GOOGLE
• BING

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

Use of Personal Data

We use your personal data to provide our services to you, which include: offering products for sale, processing payments, fulfilling and delivering your orders, and keeping you up to date on new products, services, and offers.

Legal Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (EEA), we process your personal data under the following lawful bases:

• Your consent;
• The performance of the contract between you and the site;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we will retain your personal data for our records unless and until you ask us to erase this information. For more information about your right of erasure, please see the “Your Rights” section below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling), where that decision-making has a legal or significant effect on you.

We engage in limited automated decision-making that does not have a legal or significant effect on you using Shopify’s services to prevent fraud.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access your personal data, port it to a new service, and ask that your personal data be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@softears.cc

Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), port it to a new service, and ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at info@softears.cc

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

Cookies are small pieces of information that are downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Here is a list of the cookies we use to optimize your experience on our site and to provide our services.

• Cookies necessary for the functioning of the store
• Reporting and analytics

The length of time a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the time they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience, and parts of our site may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether to accept cookies via your browser controls, often found in your browser’s "Tools" or "Preferences" menu. For more information about modifying your browser settings or how to block, manage, or filter cookies, visit your browser’s help file or websites such as www.allaboutcookies.org.

Also note that blocking cookies may not completely prevent sharing of information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your data by these parties, follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.